Agency Knowledge Base
help articles, FAQs, and videos for admins/account owners
Articles
- Workflow: Sending Announcements
- Reporting
- Troubleshooting Admin Login & Onboarding Conflicts
- Understanding How Spot Rewards Are Shared: Private vs. Social Feed
- Understanding Reward Balance Terminology and Auto-Recharge Settings
- How Zingage Syncs with Your System and Keeps Data Current
- The Hierarchy of Engagement: A Framework for Home Care
- How to Set Up Automatic Wallet Recharges
- Updating the Rewarding Limit for a Staff Level User
- Resending an Invitation to Onboard to Zingage
- Can Administrators Receive Spot Rewards?
- Reports on Zingage: What Reports are on Zingage
- How to find details of spot rewards paid to employees
- How Auto Spot Rewards Work with WellSky Activity Tags
- Reporting in Zingage: Payroll Ready and Rewards-Only
- How to transition to a different WellSky account
- Best Practices for Driving Caregiver Engagement on Zingage
- Onboarding Admins & Switching Between Organizations
- How the Zingage Auto-Invite Feature Works
- How to Invite Administrators
- What is the Employee Scorecard?
- How to View Your Agency's Reward Transaction History
- How to Perform End-of-Year Points Adjustments
- Managing Practice Shifts and Referral Rewards in Zingage
- Year-to-Date Insights Reports
- How to Add Resources to Your Team's Zingage Account
- How to View Employee Transactions for Gift Cards
- How to change your phone number and email address in personal settings
- Common Admin FAQ's
- Creating Goals in Zingage
- How the "Send Privately" Toggle Works for Spot Rewards
- How Do I Submit a Support Ticket in Zingage?
- How to Schedule Auto-Invites for Caregivers Prior to Launch
- Pausing vs. Deactivating a User on Zingage
- Paying Out a Caregiver's Remaining Points Balance
- Deactivating an Employee's Account on Zingage
- Survey Automation: Who Receives What and When
- How to find and configure activity tag mapping settings
- What are the Best Practice Templates on Zingage?
- How does payment work for employee point redemptions?
- Can Zingage Transfer or Remove Points from an Account?
- Birthday and Anniversary Rewards for New Employees
- How to Create Surveys on Zingage
- Using the New Rewards Only Export Feature
- Payroll on Zingage - Reward Totals Export
- How to Use Custom Reward Templates in Zingage
- FAQ: What Are WellSky Activity Tags?
- Workflow: Spot Rewards
- How to Set Up and Manage Communities (Admin Guide)
- Connect Your Wallet
- Flagged Messages in Communities: Adding Your Own Keywords
- Using the Report Builder and Where to Find Your Created Reports
- Managing Anniversary Points for Returning Caregivers
- Zingage Communities
- Zingage Account Statuses: What They Mean (Onboarded, Activated, Not onboarded)
- Zingage Custom Rewards Feature
- How to Change a User’s Role in Zingage
- Managing Multiple Office Locations with Separate Budgets and Payment Methods
- Configuring The Goal Center
- Are newly added caregivers eligible for birthday rewards?
- How do I add a user to our account?
- WellSky - Why are deactivated employees still showing up in Zingage?
- How to view employee points history and verify point transactions
- How to pause or resume a survey
- Troubleshooting App Crashes and Login Issues
- How to remove an admin from Zingage
- How are Payroll Taxes Handled for Zingage Rewards?
- Using Employee Groups in the Goal Center
- Mastering Zingage: Getting the Most Out of Your Platform
- How to manage your wallet balance and auto-reload settings
- Setting up Payroll Exports
- Troubleshooting Wallet Balance and Billing Center Access Issues
- Can employees delete their points?
- How Does the Redemption Limit On Zingage Work?
- How To Update Your Work Anniversary or Hire Date
- User Roles and Permissions on Zingage
- How to Create an Employee Group, Edit It, and Add New Members
- Transferring caregiver points when combining WellSky accounts
- Required Columns for Payroll-Ready Exports
- Workflows: Recurring Announcements, Surveys & Rewards
- How to disable the Magic Box/Spin Wheel rewards
- Do You Have a One Pager I Can Give to Caregivers?
- Admin View on Troubleshooting Gift Card Redemption Issues
- How to view an employee's total lifetime awards
- The Caregiver Experience in Zingage
- How to Upload a Video to the Platform
- Understanding Points Expiry and Resets in Zingage
- How Do I View, Print, or Export Survey Responses From Zingage?
- Updating the 'Contact Admin' Button for Caregivers
- What happens to points and rewards when a user is deactivated?
- EMR Integration Setup (Non-WellSky)
- Are Zingage awards subject to payroll taxes?
- Goal Center Recommendations
- Auto Emails Within Peer Referrals
- How to Set Up Auto Spot Rewards with WellSky Activity Tags
- Survey Results: Time Range Filters & Auto-Emails
- How to Provision an API Key for Zingage in AlayaCare
- Workflow: Referrals
- How to edit autopilot invite interval settings
- WellSky: How to edit caregiver attendance when integrated with WellSky
- July 9, 2025 — “Best Practices for Caregiver Engagement"
- How to Remind a Caregiver to Complete a Survey in Zingage
- WellSky Users - WellSky<>Zingage
- Understanding Call Off Data in Report Builder
- How is Zingage billing handled for TeamEngage subscribers?
- How to Remove or Cancel a Spot Reward
- Why don't administrators automatically receive points in Zingage?
- How to Use the Survey Response Feed
- Workflow: Manual Referrals
- How Zingage Tracks Caregiver Cancellations (Call-Outs) and Open Shifts
- How to Merge User Accounts in Zingage
- How can I find out why my caregiver cannot redeem?
- AxisCare Tags
- Editing and Duplicating Surveys
- How to Convert a Survey into a Quiz
- Zingage Perform Training for New Staff
- Information about Videos and Media Uploading on Zingage
- Learn About Your Return On Investment
- Survey Summaries on Zingage