How Auto Spot Rewards Work with WellSky Activity Tags

Zingage's Auto Spot Rewards feature automatically triggers rewards when caregivers are tagged with specific activity tags in WellSky, such as "Caregiver of the Month."

How Auto Spot Rewards Function

• Automatic Detection: When a caregiver is tagged in WellSky with a configured activity tag, Zingage detects that tag and automatically sends a spot reward 24–48 hours later

• Exact Match Required: The tag must match exactly in Zingage as configured in WellSky. We recommend copying and pasting the tag directly from WellSky when setting it up

• Always Active: Once configured, rewards are triggered automatically Toption to temporarily pause the feature

Controlling When Rewards Are Sent

If you want to, let's say, personally contact caregivers before they receive their reward, the best approach is to apply the WellSky tag only after you've spoken with them. This way, the reward will be triggered only after your call, typically within 1–2 days.

To stop Auto Spot Rewards entirely, you would need to either:

• Remove the Auto Spot Rewards configuration from Zingage, or

• Stop using the specific activity tag in WellSky

Handling Past Awards

Zingage does not award Auto Spot Rewards retroactively. If you're tagging previous Caregivers of the Month for earlier dates this year (before Auto Spot Rewards was set up), you'll need to send those rewards manually using either:

• A workflow spot reward

• A manual spot reward

For detailed setup instructions, see our Auto Spot Rewards setup guide and workflow spot rewards article.