Pausing vs. Deactivating a User on Zingage

Managing user access on Zingage is an important part of keeping your caregiver roster accurate and secure. Whether someone is going on temporary leave or permanently leaving your agency, Zingage provides two options to manage their account: Pausing and Deactivating.

Here's a breakdown of how each one works and when to use them.

⏸ Pausing a User

When to use it:
For temporary cases—such as vacation, medical leave, or short-term absences.

What it does:

• Immediately revokes the user’s access to Zingage

• Halts all point-earning activities, including visits and goal tracking

• Suspends any upcoming birthday or work anniversary rewards

• Prevents access to Zingage and blocks the ability to redeem points

Note: The user's data is preserved and fully restored once the account is unpaused.

👉 Recommended for temporary leave scenarios.
🕒 Watch this 2-minute tutorial on how to pause a user.

❌ Deactivating a User

When to use it:
For permanent cases—such as resignations, terminations, or long-term departures.

What it does:

• The caregiver's Zingage account becomes inactive 24 hours after their profile is marked inactive in your agency’s system (WellSky, AxisCare, AlayaCare, etc.)

• They stop earning points for visits and goals

• Their access to Zingage is blocked 24-28 hours after their agency profile is deactivated

• They are automatically removed from all associated employee groups

Important:
You can pause and then deactivate a user if you need to immediately revoke access before the 24-hour sync completes.

👤 What Happens to Their Data?

Even after deactivation:

• The user’s data and points balance are preserved in Zingage

• They cannot access or redeem their points unless the same agency account is reactivated

• Zingage does not delete user history or performance records