What happens to points and rewards when a user is deactivated?

When a user is deactivated in your agency system, their points remain on their Zingage account and do not disappear. However, deactivated users cannot access Zingage to redeem new rewards.

Accessing previously redeemed rewards

If a deactivated user needs access to gift cards they previously redeemed while their account was active, our support team can provide a list of their redeemed rewards along with the gift card links. Simply contact Zingage support with the user's email address or name as it appears in Zingage.

Redeeming remaining points

If a caregiver is deactivated but wants their remaining points and the agency agrees to compensate, you have two options for handling points that remain on a deactivated user's account:

Option 1: Reactivate the user (Not Recommended)

1. Reactivate the user's agency account in your system (e.g., Wellsky)

2. Wait 48-72 hours for the reactivation to process

3. Go to the Inactive tab in the employees table on Zingage and resume their access

4. The user can then log in and redeem their remaining points

Option 2: Provide cash equivalent (Recommended)

Since the points cannot be used for redemptions while the user is deactivated, you can provide the cash equivalent of their remaining points directly to the user through check, cash, or other payment method. You can easily find out the user's points balance by searching their name in the Inactive tab of the employees table on Zingage and clicking their profile icon and scrolling down in the Overview section.