Survey Summaries on Zingage

We've launched the survey summaries tab to Zingage to help you get a better view of what your caregivers are saying on each survey.

This is like the End of Week Survey Summary but specialized per survey instead of a combined overview of all your active surveys on Zingage.

Here's how it works:

🎥 Exploring the Survey Summaries on Zingage📊

• Go to Surveys > Survey Summaries

• In the Survey Section Select the surveys for which you'd like to see the summaries and click Apply

  • You can also click the Select All Active button to the right to select all the active surveys on your account

• After that, the overview and data will load up where you can see your

  • Total responses across all the surveys selected

  • Recommend Score which is the average score of overall satisfaction across all the surveys selected

  • Overall Sentiment across all the surveys selected

  

  • The themes - which is made up of the responses your caregivers provided to your survey questions

  • The response frequency per day

  

  • Combined Highlights, Areas for Improvement, Recommended Follow Ups at a glance so you know your next steps based on your caregiver feedback

• The survey data per survey

In each survey breakdown, there will be:

• The overall sentiment and disposition (positive, neutral, negative)

• Survey Score

• Survey Completion Rate

• Positive Highlights of that specific survey

• Areas for Improvement from that specific survey

• Quick Stats of that specific survey

• Quotes from caregiver responses from that survey

  • Anonymous surveys will not reveal any usernames in the highlights.