Managing Anniversary Points for Returning Caregivers

When a caregiver returns to work after an extended absence, they may receive anniversary points based on their original hire date rather than their actual return date. This can result in them receiving anniversary points unintended.

How Anniversary Points Are Calculated

Zingage awards anniversary points based on the hire date stored in your agency's EMR system. The system cannot automatically detect if a caregiver has left and returned, so it calculates points from the original hire date.

Preventing Incorrect Points for Returning Caregivers

To prevent returning caregivers from receiving inaccurate anniversary points:

1. Update the hire date in your EMR system to reflect their actual return date

2. Make this change before the anniversary point calculation occurs

Removing Points After They've Been Awarded

Unfortunately, once a caregiver has claimed their anniversary points, they cannot be removed from their account. This is why it's important to update hire dates in your EMR system proactively for returning caregivers.