Troubleshooting App Crashes and Login Issues

Last updated: March 17, 2026

If you or your team members are experiencing issues with the app crashing, getting kicked out, or receiving messages that "support has been notified," try these troubleshooting steps to resolve the problem.

Basic Troubleshooting Steps

Follow these steps in order to resolve most app stability issues:

  1. Log out completely from Zingage

  2. Clear the browser cache and cookies, and update the browser if it needs to be updated

  3. Restart the browser app or close and reopen your browser

  4. Restart your device and ensure it's running the latest updates

  5. Log back in and test the app functionality

Common Causes

App crashes and login issues are often caused by:

  • Connection problems (try a different Wi-Fi)

  • Cached data conflicts (clear browser data)

  • Outdated app or browser versions (update your device and/or browser)

  • Device memory issues (if you have multiple tabs open, consider closing some)

When to Contact Support

If you've tried all the troubleshooting steps above and are still experiencing issues with:

  • Getting kicked out of Zingage

  • Unable to claim or redeem points

  • Persistent error messages

Please contact support and provide the affected user's email address or username so we can investigate their account status further.