WellSky Users - WellSky<>Zingage

🔄 Syncing Caregiver Info from WellSky to Zingage

Zingage syncs with your agency’s WellSky data to ensure caregiver profiles, goals, and rewards stay accurate and up-to-date. Here’s how the sync works — and what to check if something looks off.

🔁 What Syncs from WellSky?

Zingage pulls information such as:

• Caregiver name, email, and phone number, date of birth

• Active/inactive status

• Hire date and onboarding status

• Completed visits and shift logs

This data powers everything from daily goals to survey eligibility and reward eligibility.

🕒 How Often Does It Sync?

Zingage pulls fresh data from WellSky several times per day, and updates are usually reflected within 24-48 hours hours. This timeline is extended as WellSky data trickles through on weekends much less than the flow on weekdays.

🧠 Important: If a caregiver’s profile was just updated in WellSky, give it a full 48 hours to sync.

✏ Updating Caregiver Info

To correct a name, phone number, email, or status:

1. Make the update in WellSky

2. Wait up to 48 hours for the update to appear in Zingage

3. If the change doesn’t appear, send us the caregiver’s name and what you updated — we’ll investigate

🔎 Common Profile Sync Issues

🧼 How to Avoid Profile Conflicts

• Use unique, consistent email addresses for each caregiver

• Always make updates in WellSky first

• Avoid creating caregiver records directly in Zingage (let sync handle it)

• Update the existing user profile instead of creating a new one

💬 Still Need Help?

If something still seems out of sync, send us:

• The caregiver’s name

• The expected vs. current profile details

• Any screenshots that help clarify

We’ll take it from there!