Onboarding Admins & Switching Between Organizations

Last updated: July 28, 2025

Whether you’re helping a new team member get started or managing multiple locations, this guide covers how onboarding works and how to switch between organizations in Zingage.


Admin Onboarding: How It Works

To onboard as an admin, you’ll receive an invitation from Zingage.

  1. Check your email inbox (or spam, trash and promotions folders) for the invite.

  2. Click the link and complete your profile setup.

  3. Once complete, you’ll be taken to your organization’s dashboard.

🔁 Didn’t get the invite? We can send you your direct link — just ask!


🔄 Switching Between Multiple Organizations

If you manage more than one office or franchise, you can switch between accounts without logging out.

How to Switch:

  1. Click your profile icon in the bottom-left corner.

  2. Select “Switch Organization”

  3. Choose the agency you want to view.

This lets you manage rewards, announcements, and users across locations seamlessly.


🛠 Troubleshooting Common Issues

Problem

Solution

User didn’t receive onboarding email

Confirm the correct email is entered in WellSky

Logged into the wrong organization

Log out of WellSky and log in with the other agency's login

“Access Denied” or blank dashboard

Ensure onboarding is complete and email is verified

Updates from WellSky may take up to 24 hours to reflect in Zingage.