Why don't administrators automatically receive points in Zingage?

Administrators in Zingage do not automatically receive points like caregivers do because their data is tracked differently in the system. Non-care professional users, including administrators, are not awarded points through the automated point system that tracks caregiver activities.

How administrators can receive points

There are two ways administrators can receive points in Zingage:

Manual spot rewards

Other team members with access to Zingage can manually send rewards to administrators by:

1. Navigating to Company > Administrators

2. Selecting the user profile icon for the administrator

3. Choosing the "Send Reward" option to allocate points

Note: Users cannot send rewards to themselves to maintain the integrity of the reward system.

Setting up CarePro accounts

For administrators to automatically earn points like caregivers, they need to:

1. Have care pro accounts set up with their personal email in the agency's system

2. Wait for these accounts to sync to Zingage

3. Complete the onboarding process

Once this is done, Zingage will track their visit data and award points automatically, like a normal caregiver.