How Zingage Syncs with Your System and Keeps Data Current

Last updated: October 1, 2025

Zingage integrates with platforms like WellSky and AxisCare to automate goals, and rewards. Here's what you need to know when something doesn’t look quite right — and how to reset or verify your data.

🧠 How Syncing Works

Zingage pulls data (like caregiver activity and profile updates) from your agency's system several times per day. Common sources include:

  • Clock-ins/outs

  • Hire dates and onboarding status

  • Completed visits and care logs

⏱ Syncs typically complete within 24 hours of updates in WellSky or your admin system.

🛠 Common Questions & Fixes

Concern

What Might Be Happening

What to Do

Goal center shows outdated award totals

Sync may be incomplete or delayed

Wait 72 hrs for changes before contacting support

Surveys going to long-tenured caregivers

Hire date or role may be inaccurate

Double-check in your agency's system. If it's accurate, please contact support

Calendar unavailable / UI "jumps"

Known interface issue; refresh or switch browsers (Rec: Chrome)

Report issue to support with screen recording or screenshots

Automations not triggering

Workflow may need to be reset

Contact support to refresh automation

🔁 Resetting Automations

If your rewards, surveys, or announcements aren't behaving as expected:

  • WellSky Only: We can try to reset the WellSky automation rules from our end

  • This clears stale or blocked workflows without affecting historical data

Just send a message describing the issue and we’ll look into it for you.