Caregiver Knowledge Base
help articles, FAQs, and videos for caregivers
Articles
- Are there Physical Gift Cards?
- Trouble Logging into Zingage? Here's What to Do
- How Do I Submit or View an Incident Report?
- Troubleshoot Common Issues on the Caregiver App
- Competency/Compliance Completions
- Why can't I redeem my reward points for gift cards?
- How Can I Tell if I Have Money to Spend on Zingage?
- Do my points Expire/Roll Over?
- TikTok Task / Video Task Won’t Play
- How Do I Use My Gift Card?
- Do I earn points for watching Zoom meetings or videos?
- Gift Card Withdrawal Limits and Parameters
- Do I Earn Points for Watching Videos on Zingage?
- I was referred, why can’t log into Zingage?
- Using Amazon Gift Card Rewards on Amazon and Troubleshooting Tips
- How to Switch Accounts on Zingage
- Why don't I see points for a specific day's clock-in/clock-out?
- How to access client feedback
- Gift Card Troubleshooting Tips
- Where do I find the Survey?
- How to Contact Zingage Support
- Can I use multiple gift cards for one purchase?
- Duplicated Accounts
- Getting help with third-party applications like Dayforce or Coach Up
- How Do I Add Zingage to My Home screen?
- How Do Fall Detection Devices Work?
- What Are Kudos in Zingage?
- How do I earn points on Zingage?
- I Received a Different Gift Card Than I Expected from Spin-the-Wheel?
- How do I find out what holidays I get paid for?
- How Do I Access My Gift Card?
- Can I Use My Gift Card on a Different Store or Platform?
- How does timely clock-in and clock-out work for earning points?
- Are rewards and gift cards deductible from my paycheck? Are the gift cards free?
- How to Print Gift Card Barcodes
- Does Zingage Manage or Receive my Reviews? Do I get Points for Reviews?
- What Are Shift Reminders?
- Can I Exchange/Cancel My Gift Card or Have My Points Refunded?
- Where Do I Check My Gift Card Balance?
- How to have your client write a review
- Can I Receive Points Retroactively for Activities Before my Zingage Account was Created?
- How Do I Earn Extra Points?
- How to Use Your Gift Card In-Store
- How Do I Reset My Password?
- Do gift cards expire?
- How Do I Clock In and Out?
- Can I Get Cash For My Points? Can I Convert My Points to Cash?
- How to Use Zingage: How to Navigate the App
- Zingage Raffles
- Missing Points or Rewards: What to Do if You're Missing Points
- How to find information about bereavement policies
- I'm new to Zingage, can you help me? How does this work? What is the purpose of this?
- Can I donate/give my gift cards to someone else?
- Can I Post on the Company Social Feed as a Caregiver?
- I Redeemed the Wrong Gift Card by Mistake—What Can I Do?
- How Do I Submit a Referral on Zingage?
- Tiers on Zingage
- Caregiver Communities
- PayPal Gift Card Transfer Issues
- Goals on Zingage
- ADP Information for Caregivers
- How Do I Change My Personal Data on Zingage?
- How to Onboard/Log Into Zingage
- How to complete surveys and earn points
- Where can I see my Pay Stubs or Payments?
- How Do I Convert Points/CareCoins to Dollars?
- How to add a gift card to your mobile wallet
- How do I find the Employee Handbook
- Can I Remove Gift Cards from Zingage After Use?
- Why don't I have any Bonus Activities or Tasks?
- Agency Merch and Cash Rewards
- Are my Gift Cards Valid in Canada/US?
- Where can I get my W-2 tax forms?
- How do I Find the Nurse Registry?
- Where’s My Training or Onboarding Completion Bonus?
- How Do I Spin-the-Wheel (Magic Box)?
- What is Zingage: A Caregiver Overview
- How Do I Apply a Profile Photo on the Zingage App?
- How Can I Merge/Combine Gift Cards on Zingage?
- Locked Out or Forgot Your Password?
- Scheduling and Shift Assignment Issues
- How Do I Request Overtime or Time Off (Leave)?
- Understanding the Virtual VISA Gift Card on Zingage
- Understanding Community Updates
- Holiday Points Policy (For Caregivers & Agencies)
- How to Use Communities as a Caregiver