Can I Exchange/Cancel My Gift Card or Have My Points Refunded?

Last updated: July 22, 2025

We understand that sometimes caregivers change their minds about the gift card they redeem. Here’s what you need to know about the redemption process:

🔐 Redemption Confirmation Process

To help prevent mistakes, Zingage uses a multi-step confirmation process before a gift card is finalized:

  1. Merchant Display – You’ll see the merchant’s logo before selecting the gift card amount.

  2. Value Selection – You’ll choose the gift card amount after reviewing the merchant.

image.png

  1. Double Confirmation – A final prompt asks you to confirm the redemption before it’s completed.

image.png

💸 Why We Can’t Cancel or Exchange

Once a gift card is redeemed, the funds are immediately sent to the selected merchant. At that point, Zingage no longer has access to the funds and cannot:

  • Cancel or reverse the redemption

  • Exchange the gift card for a different one

  • Refund points back to your account

🧠 Quick Tip

To avoid accidental redemptions, take a moment to double-check the merchant and gift card amount before confirming your choice.