Troubleshoot Common Issues on the Caregiver App

Generally, if something won’t load. You can try the following to see if that helps before contacting ZIngage support:

• Log out of the app.

• Clear your browser cache and cookies (if using the web).

• Restart the app.

• Restart your device or update it if there is a pending update.

• Log back in and try again.

If the Bounties page looks like this:

• It means there are no referrals, survey, or tasks offered by your agency.

If you see a negative balance or missing points:

• Negative Balance: We’ll gladly investigate! Please contact us by filling this form.

• Missing Points: check out this article!