Duplicated Accounts

Sometimes caregivers accidentally end up with more than one Zingage account — but don’t worry, we can help merge them or figure out which one to use.

🤔 How Did This Happen?

You might have a duplicate account if:

• You changed your email or phone number and your agency created a new profile for you instead of updating the existing profile.

• You were rehired by the same agency.

⚠ Why It Matters

Having two accounts can cause:

• Points being split between accounts

• Confusion when logging in

• Missed rewards or surveys

To avoid this, it’s best to use just one active account.

🛠 What to Do

If you suspect you have more than one account:

1. Let us know the email addresses or names you may have used

2. We’ll look into it and confirm which account is active

3. If needed, contact your agency to have your accounts merged.

Agency Admin Level users can refer to this article on merging user accounts on Zingage.