Understanding Reward Balance Terminology and Auto-Recharge Settings
Last updated: August 5, 2026
When viewing your reward balance dashboard, you'll see several terms that track your wallet activity. Here's what each one means:
Balance Terminology
Starting Balance: The balance in your wallet at the start of the month. For example, if last month began with $500 and caregivers redeemed $300, the new month's starting balance would be $200.
Ending Balance: The balance in your wallet when the month ends. Using the same example, the ending balance from the previous month would be $200.
Rewards Redeemed: The total dollar value in rewards that caregivers have redeemed during the selected time frame.
Deposit: Any amount that has been added to the wallet by your organization using your payment method.
Credit: Any amount added to your wallet by Zingage.
Auto-Recharge Settings
If you see a message like "You have manually set your prepaid balance to $400.00 and we'll recharge to that once it reaches $200.00," this means:
When your wallet balance drops to $200, your payment method will automatically be charged
The charge will add the stated amount (in this example $400) to your wallet
This is a recurring setting, not a one-time charge
Note: There is currently a known circumstance that may prevent the auto-recharge from triggering properly. If your balance reaches the recharge threshold but doesn't automatically refill, it may mean you have an outstanding unpaid invoice marked as 'Open.' You can check this by going to Settings > Billing Center and reviewing your 'Invoice History.' You may also need to manually add funds through Settings > Reward Balance.
Adding Funds Manually
If you need to add funds to your reward balance:
Click the "Add Funds" button
If you see a "Retry Payment" button (in red), click it and follow the steps to refresh your payment method
This will ensure caregivers can continue redeeming rewards without interruption.