Your rewards wallet funds caregiver gift-card redemptions. During setup, you will select a monthly redemption limit, choose an initial deposit, and configure automatic reloads.

🎥Walkthrough: Connect Your Wallet

Choose a monthly redemption limit

• Open Connect Your Wallet from the Basic Setup checklist.

• Choose Shared Rewards Pool or Set Amount per Employee.

• A shared rewards pool limits the total amount all caregivers can redeem each month collectively.

• A per-employee limit caps how much each caregiver can redeem during the month.

Shared pool versus per-employee limit

• A shared pool offers more flexibility. One caregiver may redeem a larger amount while another redeems less within the agency-wide monthly maximum.

• A per-employee limit provides an equal monthly cap for each caregiver, even when a caregiver has a larger available balance.

Enter the initial wallet top-up

• Enter the amount you want to deposit into the wallet.

• The top-up amount does not have to match the monthly redemption limit.

• Caregiver redemptions are deducted from the wallet balance as they occur.

• When the monthly limit is reached, caregivers are asked to try again at the beginning of the next month.

• Once the reload balance falls below the stated value, your payment method will be charged to get back to the reload amount.

Configure auto-reload

• Set the balance threshold that should trigger a reload.

• Set the amount the wallet should return to after reloading.

• Example: If the wallet begins at $700 and the threshold is $50, the wallet reloads to $700 when the balance falls below $50.

• Add the required payment or banking information to complete setup.

Important distinction

• The monthly redemption limit controls how much caregivers may redeem in a month.

• The wallet balance is the available funding used to pay for those redemptions. So the wallet could have a balance, and caregivers will not be able to redeem once the monthly limit is reached.