The Contact Admin setting gives caregivers a clear way to reach your agency for payroll, scheduling, PTO, and other agency-specific questions. You can also confirm the currency used for rewards.

🎥Walkthrough: Setting Up Contact Admin Email & Business Currency

Set up Contact Admin

• Open Set Up Contact Admin from the Getting Started checklist.

• Review the administrators who have been invited and onboarded.

• Turn on the toggle beside any administrator who should appear as a caregiver contact.

• Select Save.

Add fallback emails

• Use fallback emails when inquiries should go to a shared inbox rather than one person.

• Examples include support@agencyname.com for general questions, scheduling@agencyname.com for scheduling, and hr@agencyname.com for PTO or employment matters.

• Add a short description beside each address so caregivers know which email to use.

• Select Save Fallback Emails.

Why this matters

• Agency-specific questions should be directed to the agency rather than Zingage Support.

• Clear contact labels reduce misrouted requests and help caregivers reach the correct department faster.

Set business currency

• Open Set Business Currency.

• Choose the appropriate currency for your agency.

• U.S. agencies can keep the default U.S. currency; Canadian agencies should select the applicable Canadian option.

• Select Save.