Spot rewards recognize caregivers or administrators for exceptional work outside of automated Goal Center rewards. They are manually sent rewards in Zingage.

🎥Walkthrough: Spot Rewards Workflow

Review reward history

• Go to Workflows > Rewards.

• Filter by date range.

• Use the claimed and unclaimed filters to see whether caregivers added rewards to their balances.

• Use this view to follow up with caregivers who have not claimed a reward.

Create WellSky auto-spot rewards

• Open the Workflows and Automation area within Rewards.

• Select Add Reward Rule.

• Enter a rule name, caregiver message, reward amount, and matching WellSky activity tag.

• Make sure the tag matches WellSky exactly (copy from WellSky and paste in Zingage

• When the tag is added to a visit in WellSky, the reward is sent automatically after the data sync.

Send a manual spot reward

• In Workflows > Rewards, click Send Reward.

• Enter the amount and recognition message.

• Choose delivery channels and whether the message should appear on the company feed.

• Select Send Now or Schedule for Later.

• Choose individual employees or an employee group, then send the reward.

Protect privacy on the company feed

• The feed does not display the reward amount automatically.

• Avoid writing the dollar amount in the public message when it should remain private.

• Turn off Post to Company Feed for fully private recognition.

Avoid duplicate rewards

• Use caution with event-based spot rewards.

• Do not create an event-based reward for a behavior that is already rewarded in the Goal Center, such as a birthday, unless duplicate rewards are intentional.

Use the employee shortcut

• Go to Company > Employees.

• Select the dollar sign in the Actions column on the employee row.

• Enter the amount and message, then send.

• To reward an administrator, go to Company > Administrators, open the administrator profile, and select Send Reward.