Common Admin FAQ's

Last updated: July 23, 2025

📊 Understanding Dashboard Features and Reward Visibility

Zingage offers flexible, user-friendly dashboards to help you monitor engagement, distribute rewards, and support your caregivers. Here’s how to get the most from your admin tools — and what to do when something isn’t working as expected.

🧩 Spot Bonuses and Visibility Settings

When sending a reward manually:

You can control visibility with the “Send Privately” toggle
If green and toggled right, the reward is only visible to the recipient
If grey and toggled left, the reward appears in the team feed

✅ Tip: Use “Send Privately” when you’re giving a personal or one-off bonus.

🔁 Dashboard Sync Delays

Some reward totals or goal center views may briefly show outdated numbers due to syncing delays between Zingage and your agency system (e.g. WellSky).

This can happen when:

Data hasn’t finished syncing from recent visit updates
Caregiver status (active/on hold) changes haven’t propagated yet

📩 If the discrepancy persists longer than 72 hours, feel free to reach out with a screenshot. Our team will investigate and adjust if needed.

🧭 Common Issues & Fixes

Issue	What to Do
Caregiver isn’t seeing reward	Confirm the reward was sent to the right caregiver in Workflows>Rewards. If it was, check the Employee Scorecard activities tab to confirm if it's there. If it is, the user can claim in Goals>Point History on their end.
Dashboard isn’t loading or is blank	Log out of the Zingage. Clear your browser cache and cookies (if using the web). Restart the app. Restart your device or update it if there is a pending update. Log back in and try again.
Data is delayed/missing	Wait 48 hours; data may still be syncing from your agency's system.
Meeting or demo reschedule	Email the person you were supposed to meet with, use the calendar tool to rebook, or reply to the meeting confirmation email to reschedule

⚠ During System Downtime

If your system (e.g. WellSky, AxisCare, AlayaCare, etc.) is temporarily down and caregivers can’t clock in/out:

Zingage may not receive visit data in real-time
Points and goals will update once visit data resumes syncing
You may consider adding manual bonuses or rewards during outages
When the system is back up, allow 72 hours for Zingage to process bulk data and catch up.