Context

When onboarding new employees in WellSky, they need to be marked as active for the integration with Zingage to work. However, if an applicant becomes a no-show or doesn't complete the onboarding process, their presence in Zingage can affect enrollment accuracy metrics.

Answer

When a user is marked as active in WellSky, Zingage automatically creates an account for them within 24-48 hours based on their hire date. If an employee needs to be removed from Zingage's active roster, follow these steps:

1. Instead of deleting the profile in WellSky, change the employee's status to "inactive"

2. Wait for the next sync cycle (usually within 24-48 hours)

3. The employee will no longer be counted in your Zingage adoption rate