July 9, 2025 — “Best Practices for Caregiver Engagement"

Last updated: July 10, 2025

🎥 Webinar Recording

For those who missed our webinar, here is a quick overview!

The Problem

Caregivers only hear from agencies when something goes wrong, making them feel invisible and under-appreciated. This leads to turnover - not for more money, but for employers who make them feel valued.

The Solution: Three-Layer Engagement Pyramid

  1. Foundation: Automated goal center running in background

  2. Power Layer: Personal communication and rewards

  3. Connection Layer: Surveys and acting on insights

Four Key Strategies We Covered

  • Inspire, don't just inform - Send motivational content, not just policy reminders

  • Add personal touches - Use "spot rewards" for specific great actions

  • Drive immediate action - Use platform for real-time needs like filling shifts

  • Gather and act on intelligence - Survey insights should drive actual changes

Live Demos

  1. Welcome videos for new hires with event-based triggers

  2. Referral programs with systematic milestone rewards

  3. Review generation campaigns with completion incentives

  4. 30-day check-in surveys with automatic triggering

Key Takeaway

Move from working harder to working smarter - create systematic recognition that makes caregivers feel seen, valued, and connected without adding manual work for you.