December 9, 2025 — “Perform Webinar: What's New, What's Next?"

Last updated: January 12, 2026

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At A Glance:

Webinar recording

video replay available here

Length

60 min

Presenters

Jessica Clark (Customer Experience Lead) & Simonia Jn Baptiste (Caregiver Engagement Lead)

Audience

Agency owners, HR leads, operations managers, admin users

Focus

Admin platform updates, new caregiver view, survey best practices, workflow automation

Why Read This

If you're looking to get more value from Zingage Perform or haven't explored the latest platform updates, this session reveals how to streamline caregiver engagement through automation. Learn the "set it and forget it" approach to surveys, announcements, and milestone tracking—so you can focus on retention instead of manual platform management.

  • What is Perform? Zingage Perform is the engagement and rewards platform for caregivers (separate from Operator, the AI scheduling platform).

Key Takeaways

Admin Platform Updates

• Enhanced Auto-Invite Setup for streamlined onboarding
• New Notifications Dashboard for centralized tracking
• Improved Workflow functionality for surveys & announcements
• Additional CSV export options throughout platform

New Caregiver View

Redesigned mobile-first interface for improved caregiver experience and easier navigation

Survey Automation = Time Savings

• Event-based triggers auto-send surveys at 30/60/90-day milestones
• Autopilot handles recurring weekly/monthly pulse surveys
• Create once, runs indefinitely without manual effort

Survey Best Practices

• Onboarding through 90 days: Critical retention window
• Reward guidelines: 10-25¢ for frequent surveys, 50¢+ for milestones
• Multiple channels: In-app, email, and SMS delivery

Template Library

Pre-built survey & announcement templates in Best Practices section—fully customizable for your agency needs

Creative Survey Uses

Deploy surveys as quiz tools for training, holiday contests, or caregiver games with rewards

Survey Tool Deep-Dive

Four Sending Methods:

Method

Best For

Example

Send Now

Immediate, one-time feedback

Urgent policy updates or quick pulse checks

Schedule for Later

Planned campaigns

Holiday availability survey scheduled 2 weeks out

Event-Based

Milestone automation

30/60/90-day check-ins triggered by hire date

Autopilot

Recurring engagement

Weekly pulse survey sent every Monday at 9 AM

Recommended Survey Milestones

  • Onboarding Survey — Immediate post-hire feedback on orientation experience

  • 30-Day Check-in — First month impressions and early support needs

  • 60-Day Check-in — Retention signals and ongoing satisfaction

  • 90-Day Check-in — Long-term fit assessment

  • Weekly/Monthly Pulse — Continuous engagement and sentiment tracking

Reward Amount Guidelines

  • Weekly pulse surveys: 10-25 cents (high frequency = lower per-survey cost)

  • Monthly pulse surveys: 25-50 cents

  • Milestone surveys (30/60/90-day): 50 cents or higher (less frequent, higher perceived value)

  • Rewards are optional but significantly boost completion rates

What's Next for Perform

Zingage is committed to continuous platform improvement focused on:

  • Reduced manual effort through expanded automation

  • Smoother workflows with intuitive UI/UX enhancements

  • Proactive insights via enhanced reporting and analytics

  • User-driven features based on agency feedback

Resources